ISO 9001:2015 Section 7 Support

Fadi Daghlas

Head of Regional Quality Management

ISO 9001:2015 Section 7 Support
7.1 Resources

7.1.1 General
Requires an organisation initially to determine and then subsequently provide the resources necessary to establish, implement, maintain and continually improve its quality management system.

7.1.2 People
This requires an organisation to provide those people necessary for the effective operation of its quality management system and its processes in order that it can consistently meet customer, statutory and regulatory requirements.

7.1.3 Infrastructure
Requires an organisation to identify, provide and maintain the infrastructure necessary to enable processes to operate effectively.

7.1.4 Environment for the operation of processes
Requires an organisation to “determine, provide and maintain” a suitable environment for the business to operate.

7.1.5 Monitoring and measuring resources
Where an organisation uses monitoring or measuring to demonstrate that its products and services conform to requirements, it must make sure that it provides the necessary resources to ensure that its monitoring and measuring results are valid.

7.1.6 Organisational knowledge
This requires an organisation to ensure that it has or obtains the knowledge necessary to respond to changing business environments, changing customer needs and expectations and, where applicable, related