Prevention of Workplace Violence
TYPE I -- VIOLENCE BY STRANGERS AND OUTSIDERS
Here
are ten ideas from the National Institute for Occupational Safety and
Health (NIOSH) for preventing violence against workers who have contact
with the public:
- Use physical barriers to protect yourself
- Install silent alarm systems, panic buttons
- Use mirrors, raised platforms and make sure that the area where money is exchanged can be seen
- Use bright and effective lighting
- Make sure that you have enough staff members
- Use
drop safes so that there is only a limited amount of cash on hand. Make
sure that you post signs telling people that you only have a limited
cash supply
- Use height markers on exit doors
- Use video surveillance equipment so that activity is always being monitored
- Control or limit access to the facility
- Install locks on doors that lead to staff-only area
TYPE II -- VIOLENCE BY PEOPLE RECEIVING SERVICES
Here are five steps managers can take to prevent violence against service providers:
- Make sure that workers never work alone
- Allow workers to carry pagers, mobile phones, etc.
- Train workers so that they know what to do in a violent situation
- Rethink your policy on wearing of uniforms.
- Meet often with your employees so they can voice concerns about safety issues
TYPE III -- VIOLENCE BY ACQUAINTANCES OR EMPLOYEES
These eight suggestions are only the beginning of a comphrensive violence prevention plan:s
- Have close contact with employees. Make sure that everyone is feeling a part of the organization.
- Review any act of violence that has occurred in the workplace, even if it is considered minor.
- Have a WRITTEN policy explaining how violence in the workplace will not be tolerated.
- State clearly what workplace violence is and what is and is not acceptable behavior.
- Train all staff about what to do if violence occurs.
- Set up a "Buddy" system so each employee has someone to go to in case they are having problems at work.
- Remain calm when confronting an employee.
- Look for warning signs
- Use physical barriers to protect yourself
- Install silent alarm systems, panic buttons
- Use mirrors, raised platforms and make sure that the area where money is exchanged can be seen
- Use bright and effective lighting
- Make sure that you have enough staff members
- Use drop safes so that there is only a limited amount of cash on hand. Make sure that you post signs telling people that you only have a limited cash supply
- Use height markers on exit doors
- Use video surveillance equipment so that activity is always being monitored
- Control or limit access to the facility
- Install locks on doors that lead to staff-only area
TYPE II -- VIOLENCE BY PEOPLE RECEIVING SERVICES Here are five steps managers can take to prevent violence against service providers:
- Make sure that workers never work alone
- Allow workers to carry pagers, mobile phones, etc.
- Train workers so that they know what to do in a violent situation
- Rethink your policy on wearing of uniforms.
- Meet often with your employees so they can voice concerns about safety issues
TYPE III -- VIOLENCE BY ACQUAINTANCES OR EMPLOYEES These eight suggestions are only the beginning of a comphrensive violence prevention plan:s
- Have close contact with employees. Make sure that everyone is feeling a part of the organization.
- Review any act of violence that has occurred in the workplace, even if it is considered minor.
- Have a WRITTEN policy explaining how violence in the workplace will not be tolerated.
- State clearly what workplace violence is and what is and is not acceptable behavior.
- Train all staff about what to do if violence occurs.
- Set up a "Buddy" system so each employee has someone to go to in case they are having problems at work.
- Remain calm when confronting an employee.
- Look for warning signs
- Make sure that workers never work alone
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