Examples of quality objectives:

Examples of quality objectives:

• Product – reduction in defect rates, PPM’s (defective parts per million), scrap rates, rework; improvement in on time delivery (see clause 7.1a).
• Process – objectives generally focus on improving process productivity through the elimination or reduction of variation and waste in process – inputs, outputs, conversion activity and related use of resources.
• Monitor and improve process – productivity, reduction of cycle time, errors, omissions and failures; etc. Examples could include objectives for – set-up time, run rates, process cycle time, etc.
• Customers – reduction in # of complaints, improvement in customer satisfaction rating, on time delivery, service, support, etc,.
• Suppliers – material defects,on time delivery, no of complaints with supplier.
• Resources includes facility, equipment, labor, etc.- objectives could be established based on availability, capability, maintenance, personnel competency, absenteeism, production rates; efficiency; safety; etc.
• For the QMS – customer satisfaction feedback, internal audit results, # of improvement opportunities; etc.