pH Meters - Troubleshooting Calibration Problems with 12 Practical Steps

(Updated April, 2017 - Now 16 Practical Steps!)
pH is an incredibly important parameter that is measured in nearly every water quality application. It plays a role in the taste (acid = fresh, neutral = bland, and alkaline = inedible) and the preservation of food. In environmental sampling and monitoring, high or low pH values can be indicative of pollution. In wastewater treatment, pH is regulated as part of discharge permitting and many treatment processes are pH dependent. In biotechnology, pH must be closely monitored during the production of immunoassay solutions. These are just a few of the many applications in which the pH measurement is a valuable tool.
You want good pH data. Who doesn’t? You deserve good data, but for good pH data you need to calibrate.  You need to calibrate well and calibrate often.
Electrode calibration is necessary in order to establish the slope and zero point of the electrode. Since both of these can change over time, frequent calibration is necessary.
The frequency of calibration depends on the application, with some applications requiring daily calibration while others may require only weekly or monthly calibration. More frequent calibration is recommended when measuring in heavily contaminated, low-ion, strongly acidic, and high temperature solutions.
OK, so we know we must calibrate, but for some reason your pH probe is not calibrating.pH-12-Tips-MultiLab-pH-out-of-focus.jpg
There are several things you should check if you’re experiencing pH calibration problems.

1. Check the Age of the Probe

Probes for your pH meter generally last 12-18 months. This holds true whether the probe is being used or not. The lot code will determine the age of your pH probe. A lot code is two numbers than a letter. The numbers indicate the year of manufacture and the letter indications the month, i.e.-A=January, B=February, C=March etc. Please note that the letter “I”is not used, this means H=August and J=September and so on.
Lot code ex:12A*
*probe was manufactured in January’12

2. Perform Routine Maintenance

Keeping your pH probe clean can also help eliminate pH calibration problems. pH electrodes usually require weekly or monthly cleaning. Always check the meter and electrode manuals for calibration and routine maintenance information.
If the reference junction on the probe is not clean the probe may become unresponsive.
Field Electrodes:
Regularly soak the electrode in a 1:1 bleach water solution for 15-30 minutes to reduce the chances of a clogged reference junction.
If hard deposits have built up on your probe (ie. barnacles), you can clean these by soaking the pH probe in vinegar or 1M (molar) HCL (hydrochloric acid) for about 3 minutes. Vinegar soaking may require a longer period of soaking to remove hard deposits.
Lab Electrodes:
Place the electrode for 5 minutes in 0.1M HCL or 0.1M NaOH (sodium hydroxide). If the buildup is not removed, the solution should be cautiously heated up to about 50°C (122°F)before the acid or alkaline concentration is increased.

3. Check for Physical Damage to the Probe

If your probe is damaged, broken glass bulb, crack in the glass etc., the probe must be replaced.

4. Confirm the pH Probe Has Never Dried Out

Always store your pH probe in a moist environment or submerged in buffer 4 solution. If you find your pH probe has dried out, it may need to be replaced.

5. Check the Temperature Probe Used with Your Instrument

Check your probe’s temperature specifications. pH will not function accurately if the temperature probe is out of specification because the electrode slope is dependent upon the temperature of the solution. The accuracy of the pH data is dependent on the accuracy of the temperature data.

6. Always Use Fresh, Unused, Unexpired pH Buffers for Calibration

You never want to re-use buffers for calibration. Once buffers are used for calibration, they are assumed contaminated and should not be used again. Reusing buffers can lead to slow responding pH probe performance or the inability to calibrate at all. This reuse can also make it difficult to determine whether the probe or the buffers are causing the pH calibration failure.
A good way to use reused buffers is for probe rinsing only.
Expired buffer solutions should not be used (are you seeing a theme here? and buffer bottles should not be left open. Carbon dioxide in the air can change the pH of basic buffer solutions, so basic buffer bottles should only briefly be opened. Use opened containers of buffer as soon as possible.
>>> If you're unsure of the shelf life of your calibration solutions and buffers .

7. Perform at Least a 2-Point Calibration

It is best to perform at least a 2-point calibration and pH 7 buffer MUST be one of those points. The pH buffers used should differ by at least two pH units and should bracket the expected in-situ pH conditions. Unless the sample is expected to be above pH 7, basic buffers should not be used, as their pH value quickly changes by absorbing CO2.
3-point calibrations are typically completed when the sample pH conditions are not well understood. Asymmetry and slope are determined for both 2- and 3-point calibrations.
A 1-point calibration will only determine the zero point, not the electrode slope. The range of use of 1-point calibrations is limited and should only be completed with pH 7 buffer. The pH value obtained can be used to compare to previous results, but is not an absolute value.

8. Buffer 7 Should be First

Although it is not always required (and several instruments have auto buffer recognition), it is best to begin calibration with pH 7 buffer.

9. Reset the Calibration to Factory Default if Possible

Not all instruments are equipped with this ability, but reverting back to default calibration can help remove calibration error warnings. It is a good idea to consult the user manual. The user manual will also supply the proper process to do this task because this process can vary depending on the instrument.

10. Confirm the Probe Response Time in Each Buffer

Response time should be no longer than 60 seconds and good electrodes should be stable within that time. This response time can depend on the age and cleanliness of your probe and a slow response suggests the electrode is old or dirty.

11. Check the Millivolts in Each Buffer

Rather than displaying pH values, it is best to display mV values on the instrument when checking the sensor performance or calibrating. Not all instruments have this capability, but some instruments do.
The observed mV values in each buffer should be as follows:
Buffer 7 should be 0 to +/-50 mV.
pH-12-Tips-mV-display-on-MultiLab.jpg
Buffer 4 should be 165 to 180 mV away from the buffer 7 mV value, in the positive direction.
Buffer 10 should be 165 to 180 mV away from the buffer 7 mV value in the negative direction.

12. Never Accept Out-of-Range Calibrations

If you accept an out-of-range calibration, your probe will not calibrate properly. It is highly likely you will not collect any usable pH data if an out-of range calibration is accepted.

13. Check the Electrolyte Level

For refillable electrodes, ensure the fill level of the electrolyte is at least 2 cm above the level of the measurement solution. Replace the electrolyte if it has become contaminated.

14. Open the Refill Slider/Stopper

For YSI laboratory electrodes featuring a refillable reference, the first step to calibrating and/or taking a measurement is to open the refill opening. Depending on the model, the refill opening is either a slider (left image) or a stopper (right image). The refilling opening must always be open during calibration and measurement.
pH-12-Tips-Refill-openings.jpg

15. The Junction and Temperature Sensor Should be Immersed

The reference junction must be completely submerged in solution. The temperature sensor must also be in solution in order to accurately compensate pH for temperature.
pH-12-Tips-TruLine-1x-junction-locations_1.jpg

16. Check the Selected Buffer Set

The pH values of buffer solutions are temperature dependent (as mentioned earlier) and the response can vary from manufacturer to manufacturer. Also, the pH values of buffers in a buffer set can vary from one set to another. Modern pH meters automatically adjust for the respective temperature profile once the buffer set used has been correctly set.