Reactive, or lagging, monitoring means

 Reactive, or lagging, monitoring means keeping track of things that have already happened, like accidents and close calls. This helps figure out what went wrong and how to stop it from happening again. Here's how the restaurant can do this well:

1. Accident Reports: Enhance the existing accident book by ensuring all incidents, including minor injuries, are thoroughly documented. This will help identify patterns or recurring issues, like slips on the wet floor.

2. Near Miss Reporting: Encourage staff to report near misses, not just actual injuries. Near misses like the frequent slips on the wet floor, even without injuries, provide valuable insights into potential hazards.

3. Analysis of Incidents: Regularly analyze accident and near miss reports to identify root causes and trends. For example, the recurring issue with the leaking refrigerator should prompt an immediate response.

4. Employee Feedback: Conduct regular debriefs with staff after incidents to gather their insights. This can reveal underlying safety concerns that might not be immediately obvious, such as inadequate training for non-native speakers.

5. First Aid Records: Keep detailed logs of all first aid treatments given, like the treatment provided to Kitchen Worker A. This data helps track the types of injuries occurring most frequently.

6. Equipment Fault Logbook: Maintain an up-to-date log for equipment faults as soon as they are identified. Documenting issues like the leaking refrigerator ensures they are addressed promptly and do not result in further accidents.

7. Worker Absenteeism: Monitor patterns in worker absenteeism related to health and safety issues. Noticing frequent absences after incidents may indicate a need for better health and safety measures.

8. Enforcement Notices: Record all external notices from inspectors, like the enforcement notice given, to track compliance issues and address them systematically.

9. Legal Claims or Complaints: Track any legal claims or complaints regarding health and safety. This helps pinpoint where the restaurant's practices may be falling short.

10. Safety Audits after Incidents: Conduct a follow-up safety audit after serious incidents to ensure corrective measures are implemented effectively.

11. Insurance Claims Analysis: Review any insurance claims related to workplace accidents to identify patterns and financial impacts.

12. Customer Complaints Related to Safety: Log any customer complaints about safety issues, such as concerns about overcrowded dining areas, to ensure a safer customer experience.

By using these reactive monitoring steps, the restaurant can learn a lot about safety and make the place safer for everyone. Checking this information often will show where to improve and help stop future problems.