Customer Connectivity
The reality of customer responsiveness is in the eyes of the
beholder - the customer. The sooner we realize and accept our customers'
perceptions of our services as reality, and accept it as our challenge, the
sooner we will earn their confidence.
Customer responsiveness and satisfaction strategies must be
developed together with tactical plans that reduce customer complaints and
provide world class customer service.
In our line of business most delinquent
customers are dissatisfied with the service received (???)
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