Quality management system- scores

Section    Quality management system
No.	Criteria		Scores				Notes
			Good	Satisfactory	Unsatisfactory
1	Existence of certified Quality Management System (availability of current fundamental documents and compliance with them) / Existence of plan for establishing Quality Management System and preparation for its certification (in case of having no QMS certificate)		5	2	0
2	Monitoring of customer claims, development and implementation of corrective actions		5	2	0
3	Internal audit of QMS, assessment of efficiency of activities implemented in accordance with results of the audit.		4	2	0
4	Organisation of receiving inspection: the receiving inspection is organised in accordance with requirements of documented procedure		5	2	0
5	Equipment of control points (posts):  existence of and compliance with operating instructions; visualisation of defects; availability and keeping of regulatory documents		2	1	0
6	Availability of certified technological laboratories or agreements with third party specialised institutions		3	1	0
7	Monitoring of quality of manufactured products, spoilage analysis and systematic solution of problems in case any differences are detected		5	2	0
8	Visualisation of information on stands about quality of manufactured products. Personnel awareness.		2	1	0
9	Availability of feedback in respect of customer claims, development  of corrective actions according to results of the claims		2	1	0
10	Systematic informing of consumer about any changes in manufacturing process, used raw inputs and materials, and places of manufacture of products		4	1	0
11	Working with suppliers in respect of quality:  system of assessment, holding audits, development of suppliers		3	1	0
12	Personnel: skills, work load, number of shifts, availability of interchange matrix and schedules for job training.		2	1	0
13	Level of apprehension by personnel participating in the audit of the questions being asked (level of skills).		3	1	0
Results of the assessments		Maximum possible score	45
		Scores received according to results of the assessment