ISO 9001:2015 – From “Product” to “Goods and Services”

Recently the committee draft (CD) of  ISO 9001:2015 was released for comments and ballots. One significant change proposed in this version of the standard is to replaced the term “product” with “goods and services”.

The reason provided for this change is to make the standard more generic and more applicable to service industries. The use of the single term “product” to cover the physical products and services had been a hindrance to service organizations understanding and applying the standard.
This change will be subjected to commenting and ballot by member countries.