Who is Responsible for Product Failure?

 Who is Responsible for Product Failure?

We've all seen this pattern:

A defect appears, a customer complains, or a product is returned... and instantly, all eyes turn to the Quality Department.

But here's the uncomfortable truth

Quality is not the maker of quality - it's the guardian of it.

Think about it:

If a supplier delivers substandard raw material - is that Quality's fault?

If Production skips a step to "save time" - did the Quality team run the machine?

If R&D misses design flaws drawing room?

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